PRIVACY POLICY

Electro Private Limited
Last Updated: 05 August 2026

BEGINNING OF PRIVACY POLICY

This Privacy Policy describes how Electro Private Limited (“Company,” “we,” “us,” or “our”), a company incorporated under the Companies Act and engaged in the manufacture and sale of electrical and electronic products—including lighting products, fans, coolers, kitchen cooking appliances, and allied items—collects, uses, stores, shares, and protects your personal information when you visit or use our website (the “Website”), create an account, or purchase our products.

By accessing or using the Website, you consent to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with this Policy, please refrain from using the Website.

1. Information We Collect

1.1 Information You Provide Directly

  • Account information: Full name, email address, mobile number, username, and password provided at the time of registration.
  • Order and billing information: Billing address, shipping address, contact number, GSTIN (for business purposes, if applicable), and order details.
  • Payment information: Payment card or other payment method details.
  • Communications: Emails, messages, and other details provided in customer communications, product reviews, ratings, and customer support requests.
  • Warranty and service requests: Product serial number, invoice details, and issue descriptions submitted in connection with warranty claims, service requests, or returns.

1.2 Information Collected Automatically

  • Device and technical data: IP address, browser type and version, device type, operating system, and language settings.
  • Usage data: Pages visited, products viewed, search queries, time spent on pages, and interactions with the Website.
  • Location data: Any approximate location derived from your IP address, where necessary for delivery serviceability checks.
  • Cookies and tracking technologies: As described in Clause 8 of this Policy.

2. Purpose and Use of Information

The Company uses your personal information for the following lawful business purposes:

  1. To process, confirm, manufacture (where made to order), dispatch, and deliver your orders, and to send order confirmations, invoices, shipping updates, and delivery notifications.
  2. To create and administer your account on the Website.
  3. To process payments, refunds, cancellations, returns, replacements, and warranty claims.
  4. To provide customer support and respond to enquiries, requests, and complaints.
  5. To send service-related communications, including order updates, policy changes, product recall notices, and security alerts.
  6. To send promotional communications regarding offers, new products, and schemes, where permitted by law and where you have consented.
  7. To personalize your shopping experience and provide relevant product recommendations.
  8. To analyse and improve the Website, our products, and our services.
  9. To detect, prevent, and investigate fraud, unauthorized transactions, criminal activity, and security incidents.
  10. To comply with applicable law, including taxation, accounting, consumer protection, and product safety obligations.

3. Disclosure and Sharing of Information

The Company does not sell your personal information. Your information may be shared strictly on a need-to-know basis with:

  • Service providers: Payment gateways, courier and logistics partners, warehousing partners, cloud hosting providers, communication service providers, and other vendors supporting the performance of the Website and customer support.
  • Authorized service centres and channel partners: For warranty registration, installation support, replacement, repair, or recall of electrical and electronic products manufactured or sold by the Company.
  • Analytics and advertising partners: Subject to your cookie preferences.
  • Government authorities and regulatory bodies: Where disclosure is required under applicable law, court order, or governmental direction, or where necessary to protect the rights, property, or safety of the Company, its customers, or the public.
  • Successors in business: In the event of a merger, reorganization, acquisition, restructuring, or sale of assets, subject to the continued application of this Policy.

All third parties engaged by the Company are contractually obligated to maintain the confidentiality and security of your information.

4. Data Retention

The Company retains personal information only for as long as necessary to fulfil the purposes stated in this Policy, including the duration of applicable product warranty periods, and thereafter as required under applicable law, accounting, and other statutory retention obligations.

Upon expiry of the applicable retention period, information is securely deleted or anonymized.

5. Data Security

The Company employs reasonable security practices and procedures, including SSL/TLS encryption, secure payment processing through third-party gateways, role-based access controls, and periodic security reviews.

Notwithstanding the foregoing, no method of electronic transmission or storage is completely secure, and the Company cannot guarantee absolute security.

6. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal information held about you.
  • Seek correction or updating of inaccurate or incomplete information.
  • Request erasure of your personal information, subject to statutory retention requirements.
  • Withdraw consent for consent-based processing, including marketing communications, at any time.
  • Request limitation of processing where applicable.
  • Lodge a grievance with the Company’s Grievance Officer or the appropriate data protection authority.

Requests may be addressed to the Grievance Officer identified in Clause 12. The Company may verify your identity before acting on any request and shall respond within the timelines prescribed under applicable law.

7. Children’s Privacy

The Website is intended for use by persons aged eighteen (18) years and above. The Company does not knowingly collect personal information from minors. If the Company becomes aware that information of a minor has been collected, such information shall be deleted forthwith.

8. Cookies and Tracking Technologies

The Website may use cookies and similar tracking technologies, including:

  • Essential cookies: Required for core functions such as cart, checkout, and login.
  • Functional cookies: To remember your preferences.
  • Analytics cookies: To analyse Website usage and improve functionality.
  • Advertising cookies: To display relevant advertisements, subject to your consent and preferences.

You may manage or disable certain cookies through your browser settings. Disabling certain cookies may affect Website functionality.

9. Third-Party Links

The Website may contain links to third-party websites. The Company is not responsible for the privacy practices or content of such websites, and you are advised to review their respective privacy policies.

10. Cross-Border Data Transfers

Your information may be stored or processed on servers located outside your state or country. Where required under applicable law, the Company implements appropriate safeguards for such transfers.

11. Amendments to this Policy

The Company reserves the right to amend this Privacy Policy at any time. Amendments will be effective upon publication on the Website with an updated “Last Updated” date. Material changes may be notified to you where required by applicable law.

12. Grievance Officer and Contact Details

In accordance with applicable law, the contact details of the Grievance Officer are as follows:

Electro Private Limited
Grievance Officer: Mr. Dhirendra Sharma
Address: [Partially unclear in image]
Working Hours: Monday to Saturday, 10:00 a.m. to 7:00 p.m. (IST)

The Company shall acknowledge grievances within forty-eight (48) hours and endeavour to resolve them within the period prescribed under applicable law.

END OF PRIVACY POLICY

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